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E–protext
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E-protext is an online database solution specifically developed for call centres in the travel industry. It allows travel agents to effortlessly store and manage all their holiday offers in one central, search-friendly database. What is more, by enabling call-centre staff to quickly retrieve the specific travel-package a customer is interested, it also saves both time and money in the booking process and helps generate increased revenues!
This travel technology solution incorporates several search categories such as analogue teletext, travel brochure, e-shot, direct mail shot, and newspaper/magazine advertisement. It effectively resembles a mini-intranet by reconnecting your marketing and sales staff with your call centre clerks. E-protext enables your call centre staff to serve your customers more rapidly and thus converse with more customers per day; generating more conversions through the ease and speed of service.
E-protext is a readily available web-based call centre management system which can be applied quickly and easily to your business IT systems. Therefore you do not have to spend a vast amount of your precious time and money creating a system from scratch. In addition, it is a cost effective solution offering low cost per usage and no long term commitment since it can be accessed through a monthly subscription.
In addition to E-protext we offer a range of online business solutions such as CMS, E-marketing services and Website Design that can be easily integrated with our travel industry call centre application, thereby offering you a truly holistic e-business system.
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